FRONT OF THE HOUSE - SHIFT LEADS

10 RON

Description

QR Code Link to This Post Front of House Shift Lead Position **Job Overview:** The shift lead position plays a crucial role in ensuring smooth operations and exceptional customer service during your shifts. You will lead and support the front-of-house team, including servers, hosts/hostesses, and bartenders, to deliver a memorable dining experience for our guests. **Key Responsibilities:** 1. **Leadership and Supervision:** - Supervise front-of-house staff during assigned shifts, including servers, hosts/hostesses, and bartenders. - Provide guidance, direction, and support to team members, ensuring adherence to company policies and standards. - Lead by example, demonstrating professionalism, excellent customer service, attention to detail, and jumping in the front lines whatever and whichever position needed. 2. **Guest Service and Satisfaction:** - Monitor guest satisfaction levels and address any concerns or issues promptly and effectively. - Assist front-of-house staff in providing exceptional service, including greeting guests, taking orders, and delivering food and beverages. - Ensure that guests receive prompt and courteous attention throughout their dining experience. 3. **Operational Efficiency:** - Coordinate with the kitchen and bar staff to ensure timely and accurate preparation and delivery of food and beverages. - Oversee the seating of guests and manage table rotations to optimize seating capacity and minimize wait times. - Perform opening and closing duties, including cash handling, reconciliation, and ensuring cleanliness and organization of the dining area. 4. **Training and Development:** - Train new front-of-house staff on company policies, procedures, and service standards. - Provide ongoing coaching and feedback to team members to enhance their performance and professional growth. - Identify training needs and opportunities for skill development among front-of-house staff. 5. **Team Collaboration:** - Foster a positive and collaborative work environment among front-of-house staff, promoting teamwork and mutual respect. - Communicate effectively with kitchen staff, management, and other team members to ensure seamless coordination and execution of service. - Assist in resolving conflicts or issues that may arise among team members, seeking assistance from management when necessary. **Qualifications:** - Previous experience in a supervisory or leadership role in the hospitality industry. - Strong leadership and interpersonal skills, with the ability to motivate and inspire team members. - Supervisory experience- 1-2 years managing teams of 12 - 15 team members during the shift. - Excellent communication and problem-solving abilities. - Knowledge of food and beverage operations, including POS systems and restaurant procedures. - Flexibility to work evenings, weekends, and holidays as needed. **Physical Requirements:** - Ability to stand, walk, and move around the restaurant for extended periods. - Lift and carry trays of food and beverages weighing up to [insert weight] pounds. - Bend, stoop, and reach to perform cleaning and stocking duties. **Compensation:** Compensation for this position will be based on experience and performance. In addition to competitive wages plus tips.